Coronavirus Community Care Hub


The latest national advice on coronavirus (COVID-19) is available on the
Government website and NHS website.

You can find local guidance and information about the impacts on our services on the Devon County Council website.


 MARLDON/COMPTON PARISH CORONAVIRUS CARE HUB - click for all contact details


 UPDATE: 10th November 2020


Tuesday 10 November 2020

Financial help is available


With news today of record redundancies in the UK during the three months to September, we want to let you know about what support is available if you’re worrying about money.  It’s reported that companies have made more workers redundant in anticipation of the end of the furlough scheme, initially due to end in October, but now extended until the end of March 2021.   Over the summer at least 30 per cent of Devon's workforce were furloughed and the number of people in the county claiming Universal Credit has gone up by 155 per cent since March.

If your income has changed and you’re struggling to pay for basic household essentials, we’ve made money available via local District Councils to provide small emergency grants to people in financial hardship as a result of COVID-19.

The funds can be used for different things such as access to emergency short term support through shopping vouchers, utility top ups, paying for essential travel needs or essential advice and support services.

We've also published information on our website about financial help in your local area, including links to national support and information on what to do if you were employed but have now lost your job.

Hands, face, space

The latest national advice on coronavirus (COVID-19) is available on the
Government website and NHS website.

You can find local guidance and information about the impacts on our services on the Devon County Council website.

Please forward this email to anyone you think would find it useful and encourage them to sign up.

Please note that all of our sites and offices are closed to the public, except for necessary prearranged visits, but you can still contact us if you need to.

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Stay Connected to other local authorities in Devon

We are endeavouring to bring you the latest news, information, advice and guidance during the coronavirus (COVID-19) outbreak via this email. You have received this message because you have previously subscribed to receive news and information about Devon County Council's services.

You can manage your subscription preferences or unsubscribe via this link.

If you need information in another language or format please let us know by email via or phone 0345 155 1015 or by texting ‘Devon’ then your message to 80011.


Test and Trace Support Grant

Issued: 15 October 2020 

If you are required by law to self-isolate because you have been in close contact with someone who has COVID- 19, and you are on a low income, you may be supported through a payment of £500, which would be administered by your local Council.

For people who are facing hardship because they have been contacted by NHS Track and Trace and are required to self-isolate for 14 days, the Government has launched a grant to support scheme.
If you are working, and on a low income, and are unable to work from home, you may be eligible to claim the grant worth £500.
Cllr Tony Leech, West Devon Borough Council’s Lead Member for health and wellbeing said: “These grants will help support people most at risk of financial hardship and provide a degree of security for those needing to self-isolate. There are a range of other measures that the Council may be able to offer households who are finding things difficult, so if you are experiencing difficulties, please make contact with us.  
Cllr Jonathan Hawkins, South Hams District Council’s Executive Member for health and wellbeing added: “It is looking like there is a challenge ahead of us all, we must help to control the COVID virus and stop it spreading.  This payment will enable those people who would otherwise not be able to afford to self-isolate, protect others and play their part.”


You can apply for the Test and Trace Support Payment of £500, if you meet the following criteria:


  You are over 16 and have been told to self-isolate by NHS Test and Trace on or after 28 September 2020.
  You are employed or self-employed.
  You cannot work from home and will lose income as a result.
  You are currently receiving at least one of the following benefits:
•  Universal Credit,
  Working Tax Credit,
  Income-based Employment and Support Allowance,
  Income-based Jobseeker's Allowance,
  Income Support,
  Housing Benefit and/or
  Pension Credit.
If you fail to comply with the Test and Trace isolation rules – not self-isolating following a positive test result for COVID-19, or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result – you could face a fine. If you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace. Failure to comply with these requirements may result in a fine of up to £10,000.


If you are facing financial hardship, please get in touch with your local council who may be able to help or signpost you in the direction of an organisation who can support you. You can find your local Councillor through the Council’s website:

West Devon Financial Help

You can find out more information on the Councils webpages:


New rules from Monday 14 September – groups of up to six allowed


inside a restaurant, with no people in     
 Photo by Petr Sevcovic on Unsplash

Posted on: 10 September 2020

New rules from Monday (14th September). People will not be able to meet socially with others from other households in groups of more than six people.

That applies indoors and outdoors, including in people’s own homes.

Rules around social distancing and the use of face coverings still apply too.

There will be penalties for breaching the new rules. The police will have powers to enforce, and fines of £100 could be issued. Fines will keep doubling for further breaches, to a maximum of £3,200.

There are exemptions. COVID-19 secure venues, such as places of worship, restaurants and hospitality venues, can still host larger numbers in total, but then groups of up to six people at those venues mustn’t mix or form larger groups.

If your household or bubble already has more than six people, that’s fine. They can still gather because they’re from the same household or bubble.

Education (schools, colleges, Uni etc) and workplaces are unaffected. Weddings and funeral groups can also be larger, up to 30 people. Some organised team sports will still be able to carry on.

Here’s more detail about those exceptions.

To find out more about COVID-19 secure guidelines for venues, go online.


A Helping Hand for Cold HomesIssued: 21 August 2020

Eligible residents, who are living without gas heating, are being offered the opportunity to benefit from free gas central heating of home heating from South Hams District and West Devon Borough Councils.

The funding for District and Borough residents was gained last year from the Warm Home Fund and it is still available. We would really like to see eligible residents applying as soon as possible.

Further funding from the Councils is used, along with SSE Energy Solution’s ECO fund, who are project managing the scheme. Wales and West gas network will contribute by connecting properties to the gas network.

The Councils are targeting residents of households who are struggling to pay heating bills and living in a cold home without a gas supply. The aim is to provide central heating for up to 232 homes.

The project is part of the wider council target of reducing the area’s carbon emissions by replacing old inefficient heating systems.

South Hams District Council’s Executive Member for Health and Wellbeing, Cllr Jonathan Hawkins, said: “We are really keen that as many residents as possible take up this important scheme in the South Hams so they can benefit from warmer houses. There are too many homes which have out of date heating which can no longer cope.

“If you think you’re eligible for this scheme, or you know someone who is, please get in touch as soon as possible while this money is still available to us.”

The Councils will provide the boilers and central gas heating systems, which will improve both heating and energy efficiency. This is an important step in reducing the areas carbon footprint in inefficient homes.

Applications are welcome from both owner occupiers and also from the private rental sector, who do not have any central heating system (there is a £500 charge for landlords). Eligibility is dependent on the heating within the home and close to gas network. Homeowners must be under the housing income threshold of £35,000 p.a.

Local community energy groups Tamar Energy Community and South Dartmoor Energy Community Energy, will be able to give advice to households on energy suppliers and energy efficiency.

Please be aware that the Council will not cold call at homes offering these types of home improvement opportunities. If you are in any doubt, please contact the Council for further information.

West Devon Borough Council’s Lead Member for Wellbeing, Cllr Tony Leech, said: “If you live in a house with no central heating and you are under the household income threshold of £35,000, then please register with the Council so you can take advantage of this opportunity. Remember, if you are a landlord, you can also apply for the scheme as long as your property has the minimum energy rating.”

To find out more about applying for free gas central heating, go to:

SHDC Reducing Fuel Bills

 West Devon Reducing Fuel Bills


Please be aware that telephone calls to and from the Council may be recorded for training and monitoring purposes.




Friday 17 July 2020

We're working hard to ensure we keep residents safe

Residents and visitors asked to 'stick with us'

To users of Newton Abbot's recycling centre 

More libraries opening their doors to public access

All you might ever want to know about face coverings

Helping hand to restaurants and other eateries

Who likes to move it move it?

Bringing you news in other formats 

Test and Trace reminder

Facts and figures around wider impact of COVID-19

We will no doubt all have found new routines and habits over the last three or so months, with lockdown, self-isolation and shielding.

Many parents have been juggling working from home with home schooling and many others will have needed to face very different and very demanding challenges.

So, new habits. Some good. Some perhaps less so.

Public Health England has been looking at the wider impacts of COVID-19. They've looked at smoking and drinking habits, physical activity, how people are spending their time and grocery purchasing behaviour, for example.

They’ll keep up their studies, and add to the data. It all builds up a picture of how we've responded to the challenges we've faced, and still are facing.

Importantly, the data helps us monitor health inequalities, and provide demographic and regional breakdowns where possible.

Some headlines so far:

  • 18 to 24 year olds report drinking less each week during lockdown; whereas those aged 24 to 64 report drinking more
  • Fewer people aged between 16 to 24 report smoking during lockdown
  • Nearly 10 per cent of smokers have tried quitting during lockdown. Just over 10 per cent have started using e-cigarettes
  • The proportion of adults who said they felt anxious or that they had low self-worth in the weeks just prior and starting lockdown was about double the average figure for 2019. That figures dropped a little since, but it's still well above 2019 levels

We'll come back to this in later editions of this bulletin as more data becomes available, and share information about how small steps can lead to healthier living.

Stay alert, Control the virus, Save lives

The latest national advice on coronavirus (COVID-19) is available on the
Government website and NHS website.

You can find local guidance and information about the impacts on our services on the Devon County Council website.

Please forward this email to anyone you think would find it useful and encourage them to sign up.

Please note that all of our sites and offices are closed to the public, except for necessary prearranged visits, but you can still contact us if you need to.

For the latest coronavirus advice from Devon County Council visit

Stay Connected to other local authorities in Devon


Thursday 9 July 2020

Devon is prepared in the event of local outbreaks

Enjoy summer safely

Support for clinically vulnerable residents

Help Us Help You South West Survey 

Find out what support is available to you

Testing facilities extended in England

New study looks at coronavirus in care home settings

PPE in numbers

That includes 341 million masks, 313 million aprons, 4 million gowns, and 1.1 billion glovesdelivered to frontline workers.

Almost 28 billion items of PPE have been ordered overall from UK-based manufacturers and international partners, to provide a continuous supply in the coming months.

"This will help protect our hardworking NHS and care staff, allowing them to continue to save lives and provide high-quality care to those who need it," says the Government.

Stay alert, Control the virus, Save lives

The latest national advice on coronavirus (COVID-19) is available on the
Government website and NHS website.

You can find local guidance and information about the impacts on our services on the Devon County Council website.

Please forward this email to anyone you think would find it useful and encourage them to sign up.

Please note that all of our sites and offices are closed to the public, except for necessary prearranged visits, but you can still contact us if you need to.

For the latest coronavirus advice from Devon County Council visit



What if there's a coronavirus outbreak in Devon?

We've developed new measures to contain and reduce cases of coronavirus in Devon, and safeguard the health of our residents. 

It's called the Local Outbreak Management Plan and it details how we will work together to help reduce the risk of outbreaks in the county, and if they do occur, identify them quickly and provide a rapid response to prevent the virus spreading. 

Designed to support the national NHS Test and Trace Service, it is our local blueprint for action and builds on the effort everyone has made so far to keep infection rates here so low, protect each other and support the most vulnerable in our communities.

We are also helping other councils with their localised planning for coronavirus outbreak control as one of 11 authorities chosen by the government to share good practice across the country. 

We've published the plan on our website, and it will be updated as new national guidance is published or legislation changes. You can also download a copy.

The details of our plan have been broken down into key areas, and we've created this special e-bulletin to give you a flavour of what's involved. 

people in a workplace sat around a table

Working together

Working in partnership will be crucial to help prevent the spread of coronavirus and swiftly respond to local outbreaks. 

That means involving all local councils and public sector organisations alongside businesses, the voluntary sector and communities, as well as continuing to work with the government and Public Health England.

Who is involved will depend on where an outbreak occurs, but it is critical that everyone understands the plan, role and actions they are expected to take in a response.

It's good that we can be a bit flexible locally, but it's also important that the way we work is consistent, so our Local Outbreak Management Plan includes some principles which the South West Regional Directors of Public Health have all agreed to. You can read them in full on our website.

They include things like making sure we let you know about the most up-to-date science, evidence and data and learning from one another to ensure we provide the most effective response we can.

There's also an explanation about who is responsible for the plan, and how they will be supported to deliver it. 

crowd of people with dots and lines linking them to show connections

Using data to make good decisions

We work very closely with Public Health England and are receiving up to the minute data from them about coronavirus cases in Devon.

We need to make the best use of timely, high-quality, local data to help us take informed decisions to control the transmission of coronavirus in Devon.

We've agreed a transparent and consistent approach to collecting and sharing data and intelligence across the South West so we can analyse, interpret and compare information easily.  

This evidence is vital to our successful response to local outbreaks and will help us make the right decisions at the right time and share those decisions and why they have been made, with you.

medical professional in a mask talking to a patient

Helping people and communities

An important part of our Local Outbreak Management Plan is about how we will support vulnerable people and communities and how we plan to respond to outbreaks in high-risk settings, such as schools and care homes.

We know that there are some people and communities who are at higher risk right now, including older people and those with underlying health conditions, refugees and asylum seekers, people with a learning disability and autism and BAME communities. 

We're working with partners and the voluntary and community sector, to ensure that people and families who need additional support are able to find appropriate help.

It is important that our plan can be used to respond to all local coronavirus outbreaks, however, some places are possibly more likely than others to have outbreaks, or it maybe more challenging to manage an outbreak there because of the nature of the place or vulnerability of the people involved. For example, care homes, schools or a factory. 

So we've got specific plans in place with pre-agreed actions to respond to outbreaks in these higher-risk settings.

Special online 'action cards' have been developed nationally for businesses and organisations to download and use to let them know what they should do if they suspect they have a coronavirus outbreak as well as guidance on what they can do to help prevent infection. We will add the 'action cards' to our website as soon as they are available.

Training and advice will also continue to be provided for those who work in higher-risk settings or with the most vulnerable people.

Lady in PPE swabbing someone's nose through a car window

Testing and tracing

Our Local Outbreak Management Plan is designed to support the national NHS Test and Trace Service.

When someone tests positive for coronavirus the NHS Test and Trace service is notified. If a local outbreak is identified, we will work with partners to contain it.

Anyone in England who has symptoms of coronavirus, whatever their age, can get a test by going to the NHS website or by calling 119.

If you test positive, the NHS Test and Trace service will ask you for the details of anyone you've been in close contact with, and if necessary will inform them that they must self-isolate at home to help stop the spread of coronavirus. 

If cases are linked to one particular place, for example a school, care home or workplace, it could be a local outbreak, in which case we will work with partners including Public Health England, to follow up cases and agree appropriate actions to contain the spread. 

This could include mobilising local testing units, gathering more local information and providing infection control advice to everyone.

newspapers piled up on a keyboard with a computer screen in the background

Communication and engagement

It is important that everyone has trust and confidence in how we plan to work together to help prevent local outbreaks in Devon, and manage them quickly and effectively if they do occur.

So providing up-to-date guidance, information and advice to our communities and partners is a vital element of our Local Outbreak Management Plan. 

We all want Devon to recover from this pandemic as quickly and as safely as possible, and for that to happen everyone needs to understand the part they have to play in preventing local outbreaks. 

This includes observing social distancing, wearing face coverings in enclosed public spaces where social distancing isn’t possible, for example on a bus or in a shop, and continuing to wash hands thoroughly and regularly. 

Anyone with symptoms can get tested. You must book a test on the NHS website or call 119 if you have no internet access. If you test positive, please help the NHS Test and Trace service alert people you have been in contact with so that they can help us control infection levels by self-isolating. 

If there is a local outbreak, we are well prepared to take action based on real-time data and the best scientific advice to help manage the spread of the virus. We will engage and involve those affected, and will keep people well informed and updated.

The coronavirus advice pages on our website will be regularly updated with the latest information and guidance. We will also work with with the local media and other partners such as MPs, district councils, businesses and community organisations to help important information reach all our residents. 

lady delivering a bag to an older man


The government has made around £300 million available to implement Local Outbreak Management Plans in order to manage local coronavirus outbreaks.

Responding to local outbreaks really is a team effort though. While it is led by our public health team, the skills and expertise of a wide range of organisations and professional groups are involved, including environmental health, infection prevent and control, health and social care, the NHS, health and safety, data and intelligence analysts, and communications.

The level of resource needed would totally depend on the extent or complexity of any outbreak.

Additional resources are available, including support specifically for vulnerable people who are instructed to self-isolate.

pile of question marks

 Have you got any questions or comments?

We want to make sure we’re giving you all the information you need so we hope you’ve found this email useful. 

You may have questions about the Local Outbreak Management Plan, or you may want to know more about what happens if a cluster of positive cases is identified near you or your family.

We've listed some 'Frequently Asked Questions' (FAQs) on our website, and we will continue to update and add to them. If there are general questions not covered so far in our list, or you have any other comments on how we could improve this email, please give us your feedback.

It should take less than five minutes to provide feedback and all responses are anonymous. We’d really appreciate your help, thank you.